{"id":2927,"date":"2021-12-30T10:05:25","date_gmt":"2021-12-30T17:05:25","guid":{"rendered":"https:\/\/members.solmar.com\/blog\/?p=2927"},"modified":"2021-12-30T10:06:42","modified_gmt":"2021-12-30T17:06:42","slug":"nuevos-cambios-para-mejorar-nuestro-servicio-a-socios","status":"publish","type":"post","link":"https:\/\/members.solmar.com\/blog\/es\/nuevos-cambios-para-mejorar-nuestro-servicio-a-socios\/","title":{"rendered":"Nuevos Cambios para Mejorar Nuestro Servicio a Socios"},"content":{"rendered":"\n<h4 class=\"has-text-align-center\"><strong>ANUNCIO IMPORTANTE<\/strong><\/h4>\n\n\n\n<p>Estimado Socio,&nbsp;<\/p>\n\n\n\n<p>\u00a1Felices fiestas! Deseamos que est\u00e9 pasando una temporada decembrina memorable en compa\u00f1\u00eda de su familia.&nbsp;<\/p>\n\n\n\n<p>Nuestro principal objetivo es brindarle un servicio excepcional en cada proceso relacionado con su Membres\u00eda, es por ello que queremos informarle acerca de una actualizaci\u00f3n en nuestro servicio de facturaci\u00f3n y pagos. Con la finalidad de implementar mejoras en nuestra operaci\u00f3n, hemos tomado una decisi\u00f3n muy importante a fin de cambiar los servicios de la agencia Trinity Resort Services, a Resortcom, International.<\/p>\n\n\n\n<p>A partir del 30 de diciembre de 2021, Solmar Hotels &amp; Resorts en alianza con Resortcom, gestionar\u00e1 las reservaciones del Club Vacacional y los servicios previos a su llegada (pre-arrival services). De igual manera, Resortcom proporcionar\u00e1 todos los servicios financieros, en lugar de Trinity resort Services.<\/p>\n\n\n\n<p>Debido a esta transici\u00f3n la facturaci\u00f3n de las cuotas de mantenimiento de 2022 ha sido retrasado, sin embargo, estamos trabajando para asegurar que la operaci\u00f3n retome su curso a la brevedad, como consecuencia, la fecha l\u00edmite de pago de las facturas correspondientes a 2022 ser\u00e1 extendida, , sin cargo moratorio alguno por retraso.<\/p>\n\n\n\n<p>En breve recibir\u00e1 en su correo electr\u00f3nico m\u00e1s informaci\u00f3n relacionada con este cambio, y la nueva informaci\u00f3n de contacto de Resortcom y fechas de pago de su Cuota de mantenimiento 2022.<\/p>\n\n\n\n<p>Por favor considere que los procesos de reservaci\u00f3n y servicios de pre-arrival previo a su llegada ser\u00e1n atendidos directamente por nuestro equipo interno de Member Services, el cu\u00e1l estar\u00e1 a sus \u00f3rdenes despu\u00e9s de las fiestas de A\u00f1o Nuevo, el 3 de enero de 2022.<\/p>\n\n\n\n<p>Agradecemos su paciencia y comprensi\u00f3n durante esta transici\u00f3n. Reiteramos nuestro compromiso de brindar el mejor servicio, y estamos a sus \u00f3rdenes para brindarle asistencia con cualquier duda o comentario. Ser\u00e1 un placer atender cualquier duda o solicitud:<\/p>\n\n\n\n<p>Solmar Members Services<br>Estados Unidos: +1(210)-756-1472<br>M\u00e9xico: 554-165-9994<br>memberservices@solmar.com<\/p>\n\n\n\n<p>Agradecemos su lealtad y confianza, y esperamos recibirle en 2022 en Solmar Hotels &amp; Resorts.<\/p>\n\n\n\n<p>Sinceramente,&nbsp;<\/p>\n\n\n\n<p><strong><br><\/strong><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Solmar Hotels &amp; Resorts<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ANUNCIO IMPORTANTE Estimado Socio,&nbsp; \u00a1Felices fiestas! Deseamos que est\u00e9 pasando una temporada decembrina memorable en compa\u00f1\u00eda de su familia.&nbsp; Nuestro principal objetivo es brindarle un servicio excepcional en cada proceso relacionado con su Membres\u00eda, es por ello que queremos informarle acerca de una actualizaci\u00f3n en nuestro servicio de facturaci\u00f3n y pagos. Con la finalidad de implementar mejoras en nuestra operaci\u00f3n, hemos tomado una decisi\u00f3n muy importante a fin de cambiar los servicios de la agencia Trinity Resort Services, a Resortcom, International. A partir del 30 de diciembre de 2021, Solmar Hotels &amp; Resorts en alianza con Resortcom, gestionar\u00e1 las reservaciones [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2929,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[247],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nuevos Cambios para Mejorar Nuestro Servicio a Socios - Solmar Members Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/members.solmar.com\/blog\/es\/nuevos-cambios-para-mejorar-nuestro-servicio-a-socios\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevos Cambios para Mejorar Nuestro Servicio a Socios - Solmar Members Blog\" \/>\n<meta property=\"og:description\" content=\"ANUNCIO IMPORTANTE Estimado Socio,&nbsp; \u00a1Felices fiestas! 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