A thank you note to all our Members

April 13th, 2022

Dear Member, We hope this email finds you and your loved ones well. We are reaching out to express our gratitude for your continued patience during this time of transition. Shortly, you will receive a Satisfaction Survey to assess our services. We greatly value your feedback and look forward to using the results of the […]

You may have received a communication from ResortCom so far

February 28th, 2022

Dear Members, As we previously announced, effective March 1st, 2022 ResortCom starts operations to give immediate assistance to your requests regarding any financial and billing affairs. For this matter, you must have received an official communication from ResortCom. Please note that in case you did not receive this communication, it is of the utmost importance […]

ResortCom International is ready to start operations!

February 28th, 2022

Dear Member, We hope you and your loved ones are well. As the year progresses, we wanted to reach out with an update on the transition to our new financial and billing services agency, ResortCom International. Your patience and feedback have been greatly appreciated as we finalized the transition. We take your comments and concerns […]

Prompt Measures in Response to CDC’s Request of Viral Tests – Latest update February 15th, 2021

February 15th, 2022

We have gather all the information available, published by official channels for our Members to find accurate answers to their possible questions regarding US CDC and Government of Canada requirements of COVID-19 negative tests before traveling back home. Please be sure to refer to this post periodically to find updates on new measures taken by […]

Frequently asked questions

February 1st, 2022

Dear Member, Below please find frequently asked questions regarding the transition of our financial and billing services agency. If you have any question that is not on this document, please reach out to the Solmar Call Center. RESORTCOM QUESTIONS Q: Do I need to call Trinity to check the status of my last payment? A: […]

More information about New Improvements

January 12th, 2022

Dear Member, As the process to transition our financial and billing services from Trinity Resort Services to ResortCom International is ongoing, we wanted to reach out with some updates. With this change, we understand that additional flexibility will be needed. Please find more details below. Maintenance Fee 2022 New Due DateConsidering the transition, we have […]

Membership Security Reminder | October

October 12th, 2021

While many members seem to be aware of scams and the fraudulent offers throughout the vacation ownership world, it is important to take a moment and review new scam types to stay aware and protected. The pandemic has given rise to a few new types of scam introductions. What we mean is the method of […]

Exclusive for Members: New pre-arrival card!

September 30th, 2021

In order to make your stay even more pleasant, at Solmar Hotels & Resorts Group we have added an easy step before your arrival, to ensure you enjoy your stay from the first minute. Prior to your arrival, you will receive an email displaying the information of your reservation Please verify the accuracy of the […]

Resort and Amenity Update

July 5th, 2021

July 2021 Dear member, We would like to take a moment to update you on our resorts and destination for those of you with upcoming reservations; we look forward to welcoming you home to Cabo! In June 2021, Los Cabos has seen an adjustment to our state’s alert level for COVID-19. We at Solmar Resorts, […]