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I have been on hold over 2 hours in total.
The most recent being 1hour and 45 minutes.
Why don’t you answer your phone?
How am I supposed to pay my 2021 maintenance fee if you have nothing showing on my account, and won’t answer your phones?
Paul Wilson
(513) 432-7346
Dear Mr. Wilson,
Our Trinity Resort Services Call Center is currently experiencing a high number of calls due to many members eager to take advantage of the early Maintenance Fee Payment promotion. This is causing a much higher than normal wait time. We know your time is valuable, but please be patient and we thank you for your understanding. Thank you for sharing your comments with us directly so we can address this with the team at TRS.
Dear Mr. Wilson,
Our Trinity Resort Services Call Center is currently experiencing a high number of calls due to many members eager to take advantage of the early Maintenance Fee Payment promotion. This is causing a much higher than normal wait time. We know your time is valuable, but please be patient and we thank you for your understanding. Thank you for sharing your comments with us directly so we can address this with the team at TRS.